FAQ

At KOMO Diamonds, we want you to love your purchase. If you're not completely satisfied, you can return or exchange your item within 30 days of delivery. The item must be unworn and in its original condition. Custom or personalized pieces are non-refundable. For further details, please visit our Returns and Exchanges Policy.

Yes, we offer flexible financing options through our trusted partners. You can split your payments over time with no interest or low interest depending on the plan you choose. To learn more about financing options during checkout.

To find your perfect ring size, we recommend using our free Ring Sizing Guide. You can also visit one of our partner jewelers for an accurate measurement or request a free ring sizer from us.

Absolutely! We are committed to ethical sourcing and only sell diamonds that are certified conflict-free through the Kimberley Process. Our diamonds come from trusted suppliers who adhere to strict ethical standards to ensure that all diamonds are responsibly sourced.

Lab-grown diamonds are created in controlled environments using advanced technology, while natural diamonds are formed over billions of years beneath the Earth's surface. Both types are chemically, physically, and optically identical. The main differences are their origin and price, with lab-grown diamonds typically being more affordable. You can learn more here. 

Yes, we specialize in custom jewelry design! Whether you're designing an engagement ring or a one-of-a-kind piece for a special occasion, our experienced designers will work with you from concept to creation to bring your vision to life. Please contact us here for you Custom Request. 

To maintain the sparkle of your diamond jewelry, clean it regularly with a gentle jewelry cleaner or mild soap and water. Use a soft brush to gently scrub away dirt and oils. Avoid wearing your diamond jewelry during rough activities, and store it separately in a soft pouch or lined jewelry box to prevent scratches. For more tips, visit our Jewelry Care Guide.

We offer a lifetime warranty on all KOMO Diamonds jewelry. Our warranty covers any manufacturing defects, but it does not cover normal wear and tear, loss, or damage caused by misuse. For detailed information, please read our Warranty Policy.

Yes, we offer a diamond upgrade program. If you purchased your diamond from KOMO Diamonds, you can trade it in and receive credit toward a new diamond of greater value. Please contact our customer service team to learn more about the upgrade process.

For in-stock items, orders are typically processed and shipped within 2-3 business days. Custom or personalized orders may take 4-6 weeks to create, depending on the complexity of the design. You will receive an estimated delivery date at checkout. For more information, please visit our Shipping Information Page.

Yes, all KOMO Diamonds jewelry comes in our signature luxury packaging, perfect for gifting. If you would like to include a special note or request additional gift wrapping, simply add your request at checkout.

Our customer service team is available to assist you with any questions or concerns. You can contact us via email at hello@komodiamonds.com. We’re available Monday through Friday, 9 AM - 6 PM (EST).